Configure the retention period for call recordings

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  • Updated

Who can configure the retention period? 

  • Users with Phone system permission can configure the retention period for answer groups and other users. 

Configure the retention period

You can configure the retention period, i.e. the time each recording is stored, on both users and answer groups. 

Recordings will be deleted oldest first and no longer be accessible. 

Choose between 

  • Choose between 1, 6, 12, 24, 36, 48, 60, 72, 84 months or custom
  • Maximum 30 000 calls (user)
  • Maximum 300 000 calls (answer group)

Configure the retention period for a user 

    1. Click on SETTINGS_GEAR.svg
    2. Click on your organisation name
    3. Expand PHONE_1.svg Phone System
    4. Click on Call recording
    5. Choose the user you wish to configure and expand it EXPAND_RIGHT_GRADIENT.svg
    6. Under retention period, choose the amount of months you want
    7. Click save
    1. Tap SETTINGS_GEAR.svg
    2. Tap your organisation name
    3. Expand PHONE_1.svg Phone System
    4. Tap Call recording
    5. Choose the user you wish to configure and expand it EXPAND_RIGHT_GRADIENT.svg
    6. Under retention period, choose the amount of months you want
    7. Tap save

Configure the retention period for an answer group 

    1. Click on SETTINGS_GEAR.svg
    2. Click on your organisation name
    3. Expand PHONE_1.svg Phone System
    4. Click on Call recording
    5. Choose the answer group you wish to configure and expand it EXPAND_RIGHT_GRADIENT.svg
    6. Under retention period, choose the amount of months you want
    7. Click save
    1. Tap SETTINGS_GEAR.svg
    2. Tap your organisation name
    3. Expand PHONE_1.svg Phone System
    4. Tap Call recording
    5. Choose the answer group you wish to configure and expand it EXPAND_RIGHT_GRADIENT.svg
    6. Under retention period, choose the amount of months you want
    7. Tap save

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