Purchase call recording and set up a user / an answer group

Who can purchase call recording?

• Users with the permission Account can purchase licenses for call recording

Purchase licenses for call recording

Before setting up a new user you need to purchase the licenses. 

You need to have the permission Account to be able to purchase any add-ons.

• Follow these steps to purchase licenses for call recording to users / answer groups

  1. Click
  2. Click on your organisation name
  3. Under account, click Add-ons
  4. To purchase a license for user click it, for answer groups click there instead
  5. Use + to add the amount of licenses you wish to purchase
  6. Click buy

  This will be added to the contract and billed monthly for the duration of the contract period. You can terminate licenses whenever you choose to.

• Follow these steps to purchase licenses for call recording to users / answer groups

  1. Tap
  2. Tap your organisation name
  3. Under account, tap Add-ons
  4. To purchase a license for user tap it, for answer groups tap there instead
  5. Use + to add the amount of licenses you wish to purchase
  6. Tap buy

  This will be added to the contract and billed monthly for the duration of the contract period. You can terminate licenses whenever you choose to.

Set up call recording on a user / answer group

Make sure to have licenses available before setting up a new user / answer group.

You need to have the permission Phone system to be able to set up recording for a new user

• Follow these steps to set up call recording on a user

  1. Click
  2. Click on your organisation name
  3. Click on  Phone system
  4. Click on Call recording
  5. Click on  Add call recording
  6. Select which user / answer group to record
  7. Configure the settings as you wish
  8. Click save

  You can read about the settings and permission in our 101 here

• Follow these steps to set up call recording on a user

  1. Tap
  2. Tap your organisation name
  3. Tap  Phone system
  4. Tap Call recording
  5. Tap  Add call recording
  6. Select which user / answer group to record
  7. Configure the settings as you wish
  8. Tap save

  You can read about the settings and permission in our 101 here