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Latest activity by Support
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Support created an article,
Telink 2.6
Release Notes 2.6Live update: 2025-10-21Platforms: All New FeaturesAIWe’re launching our AI Agents! Meet the AI Receptionist, Personal AI Receptionist, and AI Support Agent.AI Support AgentThe AI S...
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Support created an article,
2. Create a knowledge base
What’s a knowledge base?A knowledge base is simply the place where you store all the information your AI agent can use to answer questions. It can be FAQs, files, or links (URLs) to pages with rele...
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Support created an article,
Licenses and usage
Understanding licenses and usage for AI agentsHere’s a quick guide on how to find information about licenses and usage for your AI agents in Lynes. This is where you can see how much your agents ar...
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Support created an article,
3. Create an AI-agent
General informationThe AI agent is used to automate calls, chats, and case handling. Follow the steps below to create and activate a new AI agent.Step-by-step guide1. Go to AI AgentsClick the gear ...
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Support created an article,
4. Personal AI-Telephonist
General informationA Personal AI Telephonist helps you handle incoming calls on your personal extension.It can answer, take messages, transfer calls, or let important people through — all based on ...
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Support created an article,
4. AI-supportagent
General informationAn AI Support Agent acts as a digital colleague that helps handle incoming cases via phone or chat.It can answer questions, resolve simple cases, or transfer to a human agent whe...
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Support created an article,
4. AI-Telephonist
General informationThe AI Telephonist automatically handles incoming calls, routes them to the right person, and can give simple answers to callers.It can also recognize users, leave messages, and ...
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Support created an article,
1. Activate AI-Agents
Activate AI at the organization levelTo use AI features like an AI Telephonist, Personal AI Telephonist, or AI Support Agent, AI first needs to be activated at the organization level.TipsGo to AI →...
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Support created an article,
Create an Email channel
In the Contact Center, you can manage incoming emails through an email channel. This guide explains how to create a new email channel, set opening hours, add agents, and verify your domain.Step 1: ...
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Support created an article,
Create an Email Address
When creating an email channel in Contact Center, you first need a public email address. This guide walks you through how to create the address, verify the domain, and set up forwarding to ensure e...
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