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Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Conversation Intelligence 101
General Information Conversation Intelligence (CI) is an AI-powered feature that automatically records and transcribes calls. Automatic recording and transcription Searchable transcriptions Call s...
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Number Lookup as a Notification
Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...
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Phone system
Who can access phone system? Users with the permission phone system can view and edit the settings Access phone system To access phone system, click expand the list phone system Answer Grou...
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Permissions 101
Organization settings Under each tab you will see what the different permissions give access to so that you can create the right roles to assign users in your organisation.Once you have an assigned...
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Activity status
Access to activity status To access activity status in the personal settings, click and expand the list . Create new status type Click Give it a name e.g. Superduper busy Choose your availab...
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Call recording 101
Welcome to this 101, lets get started with the basics about call recording Who can use call recording? All organisations regardless of PBX-package can purchase the licences General info With...
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Licenses in the app
PBX Packages Mini Light Unlimited Answer Group 1 2 Unlimited IVR ❌ 2 Unlimited Analytics ❌ ❌ ✅ Call Log ❌ ❌ ✅ Fax Inbox ❌ ❌ 1 Limitations:1: Additional answer groups can be ...
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Contact Center 101
Basic Information Welcome to this 101, let’s start with the basics. The Contact Center consolidates all your communication channels in one place to streamline customer management and improve agent...
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Connect a channel to the Contact Center
Which Channels Can Be Connected to the Contact Center Answer Groups Web Chats Answer Groups To connect an answer group to the Contact Center, all agents in the answer group must have the Contac...
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