Release notes Telink 1.3.0
- Update live: 2020-09-02
- Platforms: iOS, Android, Windows, Mac & Linux
What's new?
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Alerts, you can activate to send a notification message to agents and/or supervisors to inform them that there are calls waiting and that there are no agents loggin in to the answer group. Learn how here (under the headline waiting calls)
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Choose how calls shall be distributed in the answer group. Learn how here (under the headline Distribution strategy)
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Set a maximum queue time and action when value is true. Learn how here (under the headline waiting calls)
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We have updated the call toaster which makes it easier to view and manage a call in the desktop app, when talking via the mobile phone. Makes it possible to transfer a call via the desktop without picking it up.
Bug fixes
N/A
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